Portland Lux Car

Portland Luxury Town Car & Limo logo with a black Cadillac, blue checkmark, airplane, and tagline: First-Class Service.
Instant Rates and bookings
Portland Luxury Town Car & Limo logo with a black Cadillac, blue checkmark, airplane, and tagline: First-Class Service.
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Instant Rates and bookings
(971) 930-9666

 Terms & Conditions

Reservation Terms and Conditions

By booking transportation with Portland Lux Car, the client agrees to the following terms and conditions.

Non-Refundable Deposits

All deposits are strictly non-refundable unless otherwise stated in the cancellation policy below.

Payment Terms

Full payment is required before the scheduled service begins. Any remaining balance must be paid before the trip on the service date.

  • A 2.9% processing fee applies to all credit card payments.
  • To avoid this fee, please call our office to arrange payment through Venmo.
  • A minimum 20% gratuity will be added to every reservation.

Cancellation Policy

Sprinter Vans

Cancellations made more than seven days before the scheduled service may qualify for a partial refund. Clients may instead reschedule and apply the full reservation credit toward a future service date.

Party Buses and Stretch Limousines

Cancellations must be made at least 14 days before the scheduled service to qualify for a partial refund. Clients may instead reschedule and apply the full reservation credit toward a future service date.

SUVs, Sedans, Minivans, and Other Vehicles

Cancellations made more than 24 hours before the scheduled service qualify for a refund. A 3.5% processing fee and a $25 cancellation fee will be deducted.

Cancellations made within 24 hours of the scheduled service are non-refundable.

Mechanical Breakdowns

If a mechanical issue occurs during service, Portland Lux Car will make every reasonable effort to provide another available vehicle as soon as possible.

If a replacement vehicle is unavailable, we will work with the client to reschedule the lost service time on a mutually agreed date. The company is not responsible for refunds or financial compensation related to lost time, delays, or service disruptions.

Vehicle Damage and Client Liability

The client accepts full financial responsibility for damage caused by the client or any member of their party during the reservation.

Possible charges include:

  • Up to $1,000 per incident for carpet burns, seat burns, or alcohol spills.
  • Sanitation fees of up to $1,000, based on the condition of the vehicle.
  • Repair or replacement costs for other damage caused during service.

Cleaning Fees

A cleaning fee ranging from $350 to $700 may apply when excessive cleaning is required after service.

A cleaning fee will also apply when a dog enters the vehicle unless the dog remains properly secured inside a suitable carrier during transport.

Certified service animals are exempt from pet-related cleaning fees. However, charges may still apply if excessive cleaning or vehicle damage occurs.

Prohibited Conduct

The following conduct is not permitted:

  • Possessing or using illegal drugs inside the vehicle.
  • Smoking inside the vehicle.
  • Standing or extending any part of the body through the sunroof.
  • Damaging the vehicle or engaging in unlawful conduct.
  • Distracting, threatening, or refusing reasonable instructions from the chauffeur.

The client is responsible for any fines, penalties, cleaning costs, or damages caused by their party.

The chauffeur may terminate service without a refund when serious misconduct, unlawful activity, or disruptive behavior occurs.

Weather and Road Conditions

Portland Lux Car is not responsible for delays, route changes, or cancellations caused by conditions beyond its control. These may include severe weather, hazardous roads, unsalted roads, accidents, road closures, or traffic disruptions.

Lost or Forgotten Items

Portland Lux Car is not responsible for personal belongings left inside a vehicle. Clients should inspect the vehicle before leaving.

Please contact our office promptly if you believe an item was left behind. We will make a reasonable effort to locate it, but recovery is not guaranteed.

Vehicle Capacity

Passengers and luggage must remain within the vehicle’s stated capacity. The chauffeur may refuse transportation when the number of passengers or amount of luggage exceeds the applicable limit.

No refund will be issued when service cannot proceed because the client exceeded the reserved vehicle’s capacity.

Late and Wait-Time Fees

The following late fees apply:

  • Sedans, SUVs, and minivans: $1.75 per minute.
  • Sprinter vans, stretch limousines, and other limousine vehicles: $3.50 per minute.
  • Airport pickups include 60 complimentary minutes after the flight’s recorded arrival time.
  • Other pickups include 15 complimentary minutes after the scheduled pickup time.

Once the complimentary period ends, wait-time charges will be calculated from the original scheduled pickup time.

Additional Travel Charges

Every reservation is reviewed after booking. Additional hourly or travel charges may apply when the pickup location requires extended travel or is located a considerable distance from our office.

Our team will determine any added charges based on the distance and travel time involved.

Contact Portland Lux Car

Questions about your reservation, cancellation, or payment may be directed to:

 

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